DUE TO COVID 19 YOUR PACKAGE MAY TAKE LONGER THAN USUAL TO ARRIVE
Very rarely we can have issues with a Postcode not being accepted, please advise us if you have any trouble at the checkout as we do ship everywhere in NZ.
Here is all you need to know about shipping costs, delivery times and tracking your order:
What are your shipping costs?
We do not mark up our shipping, you pay what we pay, in some cases we incur the extra costs. If you are in Auckland you are more than welcome to pick-up your order we have a small retail outlet in Onehunga, just select pick up at the checkout. All the courier costs are charged by weight and location.
Auckland - $6.95 - $7.95
North Island - from $9.95
South Island - from $9.95
However, rural delivery does incurs an additional fee - the additional costs are shown in the checkout process, please select the relevant option that applies to you.
MATS if you are within 25kms of Auckland CBD we can deliver mats FREE OF CHARGE. Minimum order is 10 mats, for the 25mm mats the maximum we can deliver is 50 mats and for the 40mm mats the maximum we can deliver is 25.
Delivery to the islands (Waiheke, Stewart, Great Barrier, etc.)
Yes we do deliver, unfortunately to send items to these locations the shipping costs are high.duct.
Do you ship internationally?
Yes we do.
Shipping costs to Australia depend on the product and are shown in the checkout process. There is also the option to choose between air parcel and international courier.
For all other countries we have to process International orders manually. Please contact us on +64 22 019 9505 or email us to organise a quote for you.
When will I receive my order?
We will always do our best to deliver any orders within the following time frames:
- North Island: 1-2 working days
- South Island: 2-3 working days
- Please allow an additional 2-3 working days for rural deliveries.
- Australia: 3-10 working days (air parcel, untracked)
- Australia: 2-6 working days (international courier, tracked)
Please also remember that during peak times, e.g. especially in December, we may not be able to meet this target. Also bad weather can effect deliveries to the South Island.
Which courier do you use?
We use Go Sweet Spot which utlilses services from Fastway Couriers, PostHaste, New Zealand Couriers and New Zealand Post.
Do you offer “Track & Trace”?
Yes all of our orders are sent with ‘Track & Trace’. We’ll send you a dispatch email with your tracking number at the time your order is sent. The courier website then allows you to track your order.
Can I have my order delivered to a different address?
Yes, your order can be delivered to a different address (e.g. your business). Make sure that the address is a valid NZ or AUS address and e.g. the business name is included. Use your own address as billing address and a different address as shipping address.
Can I have my order delivered to a different address as a gift?
Yes, you certainly can. Same as above, make sure that the address is a valid NZ or AUS address. Again, use your own address as billing address and a different address as shipping address.
Will I have to sign for my package?
No, we can include an instruction on the package for the courier driver if you have a preferred place for the package. For example, please leave in garage, or please leave on the doorstep.
What if my goods are damaged?
If on deliver the goods appear to be visibly damaged you must notify the courier immediately that you will not accept delivery or sign for damaged goods, otherwise you will unfortunately forfeit your right to reject the goods for visible damage.
What if I am not at home to accept my package?
If you are not at home when the courier tries to deliver the parcel, he will leave a card with contact details. You will need to ring the courier company to arrange a convenient date for re-delivery of your parcel. Alternatively, you can arrange with the courier company to collect your parcel from their depot.
I have not received my package, what happened?
If the Courier was unable to deliver your parcel it will be returned to us. We will require an additional delivery fee prior to re-sending your order. Please make sure that your delivery address is correct to avoid a failed delivery attempt and the incurrence of further charges.
My order is urgent? what do I do?
We can ship same-day if you need your items urgently (depending on the time, your location and stock availability). Please note that this option is expensive. Please call us to organise a quote for you - 022 019 9505.
Can I collect my order?
Yes, if you live in Auckland you can pick up your package from our store in Onehunga.
Do you ship to PO Boxes?
No, sorry, a courier cannot deliver to a PO Box.