Courier Delays and Enquiry Timeframes

As you may be aware, couriers are currently struggling with the demand on their networks. Strategies are in place to help alleviate some of the capacity issues, but heading into Christmas demand will only increase and further delays are inevitable. Given this demand, the number of enquiries has also increased which in turn takes a further toll on the networks.

Courier Auckland Delays Rest of NZ Delays Time from Collection before Enquiring
NZ Post Domestic 5 working days 2-3 working days 10 working days
Post Haste 3-4 working days 2-3 working days 5 working days
Castle Parcels 3-4 working days 2-3 working days 5 working days
NZ Couriers 3-4 working days 2-3 working days 5 working days

What to do if you have NOT received your order after 10 days

We use Post Haste for the majority of our shipments. We have used them for many years and have had very few problems, so please, do not panic.

  1. After waiting the appropriate time please call your local Post Haste Branch, you can find their number here:
  2. When speaking to an operator quote your tracking code, it will look like this: COC00001234
  3. Work through the process with them.

In the unlikely event that your order is lost, the issue will be referred back to us and we will sort out a refund.