Terms and conditions
Terms and Conditions of Sale – Zenjo Ltd
Last updated: 1/9/26
These terms apply when you buy from zenjo.co.nz. The seller is Zenjo Ltd (NZBN 9429047256439), 47 Princes Street, Onehunga, Auckland 1061. You can contact us at help@zenjo.co.nz or 09 622 0610. By placing an order, you agree to these terms.
Your rights under New Zealand law
Nothing in these terms limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986. If anything in these terms conflicts with those rights, the law applies.
1. Placing an order
When you place and pay for an order, we'll email you an order confirmation. Our contract with you begins when that confirmation is sent.
Occasionally we may be unable to fulfil an order. For example, an item may be unexpectedly unavailable, or the price or description on our website may be clearly wrong. If that happens, we'll contact you promptly. We'll either offer you an alternative, or cancel the order and refund everything you paid, including delivery, within 5 business days.
If you ordered something by mistake, contact us before it's dispatched and we'll cancel it and refund you in full.
2. Stock availability
We aim to keep good stock of everything we sell, but items can occasionally run out. If an item you've ordered is out of stock, we'll let you know the expected availability date. You can choose to wait or cancel for a full refund.
3. Prices
All prices are in New Zealand dollars (NZD) and include GST. Prices may change from time to time, but the price you pay is the price shown when you placed your order. If we find a pricing error after you've ordered, we'll contact you before dispatch. You can then go ahead at the correct price or cancel for a full refund. We will never charge you more without your agreement.
4. Payment
We accept [list current methods, e.g. Visa, Mastercard, Afterpay, PayPal, bank transfer]. The name on your statement will be Zenjo Ltd. All charges are in NZD. If you're paying with an overseas card, your bank will convert the amount and may charge its own fees.
5. Discount codes, vouchers and promotions
Unless stated otherwise, discount codes, abandoned-cart offers, vouchers and special offers don't apply to:
- UMAB breakboards
- floor mats
- clearance or sale items
- any other items marked as excluded.
They can't be combined with other promotions or site-wide sales unless we say so. Site-wide sales and discount codes don't apply to orders under our Club or Family discount programmes.
If a discount is applied to your order that shouldn't have been, we'll contact you before dispatch. You can then choose to pay the difference or cancel for a full refund.
6. Delivery
In-stock orders are usually dispatched within one business day of payment. Delivery typically takes 1–3 business days depending on location. Rural deliveries can take longer because they often need a local contractor. We'll email you tracking details when your order ships.
Please check your delivery address carefully. If a parcel is returned to us because the address was incorrect, we may charge for re-delivery.
If your order hasn't been dispatched within 14 days of the order date, you can cancel it and receive a full refund. This doesn't apply to pre-orders or back-orders you've agreed to. This right is in addition to your rights under the Consumer Guarantees Act. If your order arrives damaged or doesn't arrive, contact us and we'll put it right.
7. Change-of-mind returns
If you change your mind, you can return items within 20 days of purchase. Items must be unused and in their original condition, folded neatly with tags and packaging.
Items bought online: We refund change-of-mind returns; we don't exchange them. Please contact us at help@zenjo.co.nz before sending anything back. You pay for return postage. Once we receive and check the item, we'll refund the product price to your original payment method within 7 business days. Original delivery charges aren't refunded. If you'd like a different size or colour, you're welcome to place a new order.
Items bought in store: You can exchange change-of-mind returns for another item or receive store credit. We don't give cash or card refunds for change of mind on in-store purchases. Please bring your receipt or proof of purchase. Store credit is valid for 1 year from the date of issue.
These items can't be returned for change of mind:
- Clearance items. These are sold at a reduced price, so please check sizing and product details carefully before you buy.
- Mouthguards, groin guards and other hygiene items once the packaging has been opened.
- Personalised or custom-embroidered items.
This section covers change-of-mind returns only. If an item is faulty, not as described, or not what you ordered, see section 8. Your rights under the Consumer Guarantees Act apply whether you bought online or in store.
8. Faulty or incorrect items
Everything we sell comes with guarantees under the Consumer Guarantees Act, including clearance items. If something is faulty, not as described, or not what you ordered, contact us with your order number and photos. Depending on the problem, we'll repair, replace or refund the item. If the fault is serious, you can choose a refund or replacement. We'll cover reasonable costs of returning faulty items.
This doesn't cover damage caused by misuse, accidents, or normal wear and tear.
9. Your account and emails
If you create an account, we'll send you emails about your account and orders. We'll only send marketing emails if you've opted in, and you can unsubscribe at any time using the link in every email. See our [Privacy Policy link] for how we handle your information.
10. Information on our website
We take care to make sure product descriptions, sizing and images are accurate. Colours may look slightly different depending on your screen.
Articles, guides and other general content on our site are for general information only. To the extent the law allows, we're not responsible for loss arising from reliance on that general content. This doesn't affect your rights about the products you buy from us.
11. Cancelling orders and accounts
We may refuse or cancel an order if we reasonably suspect fraud, or for the reasons in section 1. If we cancel an order you've paid for, we'll refund you in full. We may suspend or close an account that's used fraudulently or in breach of these terms.
12. Changes to these terms
We may update these terms from time to time. The version that applies to your order is the one on our website when you placed it.
13. Governing law
These terms are governed by New Zealand law.